Scuderia Ferrari driver Sebastian Vettel stormed to the top step of the podium in Canada, personally thanking Shell for their support in securing the well-deserved victory this weekend.
SEBASTIAN Vettel said: “We had a new power unit specification for this weekend and the support of Shell for fuel and lubricants is always important.”
Peningkatan Skor Promoter Purata Transaksi Runcit (tNPS) sebanyak 9 mata menunjukkan pencapaian dalam Pengalaman Pelanggan, dipupuk oleh faktor budaya dan insan
CELCOM Axiata Berhad telah menunjukkan pertumbuhan yang konsisten sejak 2017, dan syarikat tersebut percaya bahawa perkembangan tersebut dipacu oleh gabungan pacuan transformasi budaya kerja dan insan, pengalaman pelanggan serta langkah-langkah optimisasi kos.
Melalui adaptasi budaya kerja ‘Agile’, syarikat tersebut dapat menyuntik persekitaran yang lebih kolaboratif di kalangan pekerja serta membentuk kebolehan dalam menjangka, bertindak balas dan memenuhi keperluan pelanggan serta lebih lagi.
#AgileCelcom juga membolehkan tenaga kerja diberi lebih kuasa dan membentuk pasukan yang mampu bertindak sendiri seterusnya membolehkan keputusan dibuat dengan lebih cepat, penyediaan produk dan perkhidmatan yang lebih pantas serta menyelesaikan halangan dalam memberi pengalaman pelanggan yang hebat.
Dalam sidang media yang diadakan di Menara Celcom, Michael Kuehner, Ketua Pegawai Eksekutif Celcom Axiata Berhad berkata,” Kami menyedari bahawa kami perlu mencipta kelebihan dalam daya saing yang lebih mampan untuk Celcom, dan ia perlu bermula daripada tenaga kerja kami sendiri.
Oleh itu kami perkenalkan ‘Agile Celcom’ untuk memastikan pekerja memenuhi fungsi mereka, dan seterusnya menjadi lebih responsif dan inovatif dalam pasaran yang berubah-ubah.”
Transformasi untuk menjadi syarikat yang ‘agile’ serta sentiasa meletakkan keutamaan pelanggan telah memperlihatkan keputusan awal yang memberangsangkan, dengan peningkatan asas suku tahunan (QoQ) bagi Skor Promoter Purata Transaksi Runcit (tNPS) sebanyak 9 mata, daripada 68 dalam suku tahun keempat 2017 kepada 77 bagi suku pertama 2018.
Suku pertama tahun ini juga menunjukkan penurunan ketara pada asas tahunan (YoY) dalam aduan pelanggan sebanyak 53% berbanding suku tahun pertama 2017.
Pengalaman Digital Pelanggan
Transformasi digital juga merupakan satu lagi penggerak utama bagi Celcom dalam menyediakan pengalaman pelanggan yang hebat. Syarikat tersebut terus berkembang dalam mendigitalkan titik sentuhannya, dan mencatatkan pertumbuhan membanggakan bagi penggunaan digital sebanyak 54% daripada suku tahun pertama 2017 kepada suku pertama tahun ini.
Antara inisiatif digital terkini daripada syarikat itu adalah Celcom Life – aplikasi mudah alih bagi menguruskan langganan semudah di hujung jari pelanggan sahaja. Celcom turut memperkenalkan laman sesawangnya yang diberi nafas baru, serta lebih selaras, rupa bentuk yang mesra pengguna dan navigasi yang mudah dilayari.
Celcom kini bersedia untuk memanfaatkan kecerdasan buatan (AI) untuk membawa pengalaman pelanggan ke peringkat yang lebih tinggi. Aplikasi AI dalam operasinya akan membolehkan Celcom menyediakan perkhidmatan pelanggan dan penyelesaian aduan sepanjang masa, serta interaksi yang lebih peribadi dan mampu dijangka, meningkatkan kecekapan, kebolehpercayaan dan konsisten dalam perkhidmatannya.
Sorotan Kewangan Suku pertama 2018
Suku tahun tersebut memperlihatkan inisiatif pemasaran yang aggresif daripada Celcom, seterusnya melonjakkan hasil seperti berikut :
Penambahbaikan rangkaian yang berterusan
Michael Kuehner turut menyatakan penambahbaikan rangkaian Celcom yang berterusan juga menjadi asas penting yang membantu mengekalkan pertumbuhannya dalam pasaran.
Pelaburan yang tinggi disediakan untuk memperkembangkan rangkaian untuk mencapai liputan populasi 4G sebanyak 88% pada suku pertama tahun ini, manakala LTE-A pada kadar 76%.
“Kami telah meletakkan fokus berterusan kepada rangkaian sebagai penyumbang utama, dan ia telah dibuktikan dengan pencapaian terkini kami; Celcom kini dinilai empat bintang bagi pengstriman video YouTube bertaraf HD di 20 bandar utama Malaysia, berbanding 18 bandar utama dalam suku pertama 2017,” tambah beliau.
Perancangan seterusnya
Dalam suku tahun berikut, Celcom akan terus fokus dalam transformasi budaya dan insan ke arah syarikat ‘agile’.
“Kami telah mula mencabar setiap daripada sesuatu gaya kerja yang menjadi ‘amalan biasa’ dan terus membentuk revolusi dalam interaksi dan penyediaan produk dan perkhidmatan kepada pelanggan. Nantikan perkembangan kami seterusnya!” kata beliau.
Untuk maklumat lanjut, layari : https://www.axiata.com/investor/financial-reports/
Perodua telah menganjurkan program keselamatan jalan raya selama sebulan untuk 8,000 kakitangannya, yang mana hampir 7,000 akan pulang ke kampung halaman masing-masing di musim perayaan ini.
INISIATIF selama sebulan ini adalah sebagai peringatan kepada para pengguna jalan raya mengenai peraturan asas serta tip keselamatan berguna yang mampu menjimatkan masa dan wang ketika dalam perjalanan pulang untuk bertemu keluarga tersayang.
“Perjalanan pulang semasa musim perayaan adalah lebih mencabar kerana terdapat banyak kenderaan di atas jalan raya. Pada ketika itu, adalah penting untuk kita terus bertenang, berwaspada dan berhemah ketika memandu,” kata Presiden dan Ketua Pegawai Eksekutif Perodua, Datuk (Dr) Aminar Rashid Salleh.
Program keselamatan ini merupakan sebahagian daripada inisiatif Kempen Keselamatan Jalan Raya Perodua yang dilancarkan pada Oktober 2017, sebuah projek selama 5 tahun bertujuan untuk mendidik orang ramai mengenai kepentingan peraturan asas jalanraya bagi mengelakkan sebarang kemalangan berlaku.
Intipati utama program ini adalah untuk menggalakkan penggunaan tali pinggang keledar, menggunakan isyarat membelok, penggunaan kerusi keselamatan kanak-kanak dan tidak menggunakan telefon mudah alih ketika memandu.
“Kami percaya pendidikan harus bermula daripada rumah dan oleh sebab itu Kempen Keselamatan Jalan Raya Perodua lebih menumpukan kepada mendidik masyarakat kita tentang pentingnya peralatan keselamatan di kenderaan mereka serta memupuk amalan memandu secara selamat dan berhemah.
“Kami percaya melalui contoh yang diteladani dan kami berharap semua pemandu Malaysia juga dapat menerima dan menyambutbaik seruan kami dalam menjadikan Malaysia jalan raya paling selamat di rantau ini,” kata Datuk (Dr) Aminar.
Program keselamatan dalaman Perodua bermula sebulan yang lalu dengan penganjuran kursus selama dua hari oleh Persatuan Keselamatan Jalan Raya dan Pengangkutan Malaysia pada 15hb dan 16hb Mei. Seramai 69 pekerja telah didedahkan dengan pelbagai topik keselamatan termasuk punca utama kemalangan dan prosedur pra-pemeriksaan kenderaan yang betul.
Selain itu, dalam memastikan motosikal milik kakitangan berada dalam keadaan baik sebelum cuti Raya, pemeriksaan percuma telah dilakukan pada 6hb Jun. Sebanyak 47 buah motosikal telah diperiksa yang mana pemilik akan dimaklumkan mengenai sebarang kerosakan sekiranya ada dan diminta untuk memperbaikinya dengan kadar segera.
Perodua juga turut menjalankan perkhidmatan 50-titik pemeriksaan kereta secara percuma melalui Tweckbot Pre-Raya. Melalui aktiviti ini, Perodua berjaya memeriksa 380 kenderaan Perodua secara keseluruhan di dua lokasi iaitu di Tesco Kota Bharu di stesen Petronas di Kota Kinabalu dari 12-14 Mei.
Tweckbot akan berada di Petronas Sungai Buloh PLUS R&R pada 23 dan 24 Jun untuk pemeriksaan Pasca-Raya dengan menawarkan sebanyak 20% diskaun bagi alat ganti dan aksesori kepada semua kenderaan yang diperiksa yang kembali ke pusat servis sah Perodua di seluruh negara.
“Kepada pelanggan yang dihargai, sila selenggara kenderaan Perodua anda di pusat servis sah Perodua. Kami ingin mengucapkan Selamat Hari Raya Aidil Fitri, Maaf Zahir dan Batin kepada
semua yang beragama Islam. Kepada yang lain, selamat bercuti dan semoga perjalanan anda selamat,” kata Datuk (Dr) Aminar.
Piala Dunia bukan sekadar satu perlawanan bola sepak – ia adalah acara sukan terbesar di dunia yang diminati semua.
MAXIS tahun ini, dengan bangganya membawa Piala Dunia FIFA 2018 kepada lebih ramai rakyat Malaysia di Astro GO dan RTM, sekali gus menjadikannya lebih mudah bagi semua untuk menyaksikan perlawanan-perlawanan bola sepak di semua skrin – sama ada di televisyen atau di peranti mudah alih mereka.
Kedua-dua pelanggan Maxis dan Hotlink boleh membeli pas perlawanan World Cup Astro serendah RM1 bagi setiap perlawanan untuk menonton mana-mana atau kesemua 64 perlawanan SECARA LANGSUNG dan dalam HD pada bila-bila masa, di mana sahaja.
Paling penting sekali, data untuk menyaksikan perlawanan adalah PERCUMA supaya pelanggan Maxis dan Hotlink dapat menikmati Piala Dunia sepenuhnya tanpa sebarang kebimbangan di rangkaian 4G No. 1 Malaysia.
Maxis juga bangga menjadi penaja penyiaran utama untuk liputan Piala Dunia FIFA 2018 di RTM. RTM akan menyiarkan 41 perlawanan, dari mana 28 adalah secara langsung dan 13 ditangguhkan.
“Setiap empat tahun, peminat-peminat bola sepak berkumpul bersama untuk menyokong pasukan kegemaran mereka di acara sukan yang terbesar di dunia.
Maxis teruja untuk membawa Piala Dunia kepada lebih ramai rakyat Malaysia berbanding sebelum ini dengan pas perlawanan World Cup Astro di Maxis serta melalui penajaan penyiaran utama untuk liputan RTM bagi perlawanan Piala Dunia.
Sama ada anda berada di rumah atau dalam perjalanan pulang ke kampung halaman pada musim Raya ini, rakyat Malaysia mempunyai lebih banyak pilihan untuk menyaksikan perlawanan terkini, bersama keluarga dan rakan-rakan,” kata Dushyan Vaithiyanathan, Ketua Perniagaan Pelanggan Maxis.
Untuk mendaftar ke pas perlawanan Piala Dunia Astro GO, pelanggan hanya perlu:
Bersempena dengan musim Raya dan bola sepak ini, Maxis juga memperkenalkan baju raya pertama yang inovatif yang juga berfungsi sebagai jersi bola sepak dengan menggunakan realiti tambahan (augmented reality – AR).
Sekarang, pelanggan tidak perlu memilih antara memakai baju raya atau jersi bola sepak mereka musim Raya ini – mereka boleh memakai kedua-duanya sekaligus!
Berikut adalah cara untuk ‘memakai’ baju raya AR ini:
Untuk mengetahui lebih lanjut mengenai semua aktiviti Maxis yang berkaitan dengan Piala Dunia, sila klik www.maxis.com.my/bolaraya
Perodua baru-baru ini mengagihkan 100 kerusi keselamatan kanak-kanak GearUp kepada pengguna jalan raya di tiga kawasan Rehat dan Rawat (R&R) di Semenanjung Malaysia, sebagai sebahagian daripada kempen 5-tahun Keselamatan Jalan Raya yang dilancarkan pada Oktober lalu.
KERUSI keselamatan kanak-kanak itu diserahkan kepada pemandu Perodua yang bertuah yang membawa anak-anak berusia kira-kira antara dua dan enam tahun di stesen minyak Petronas di R&R Rawang (Lebuhraya PLUS), R&R Bentong (Lebuhraya Karak) dan R&R Seremban (Lebuhraya KL-Seremban).
“Ini adalah kali pertama Perodua menganjurkan acara ini dengan kerjasama rakan niaga kami, Petronas, serta panel insurans kami,” kata Pengarah Urusan Perodua Sales Sdn Bhd, Dato ‘Dr Zahari Husin.
“Kami mengambil inisiatif khas ini kerana kami prihatin terhadap keselamatan pelanggan kami dan keluarga mereka. Kami berharap rakyat Malaysia sedar kepentingan kerusi keselamatan kanak-kanak dalam menjamin keselamatan anak-anak mereka ketika kenderaan bergerak,” katanya.
Diperkenalkan bersama dengan Kempen Keselamatan Jalan Raya pada bulan Oktober, kerusi keselamatan kanak-kanak GearUp Perodua boleh didapati dalam dua model. Kedua-duanya boleh dipasang pada ISOFIX dan memenuhi piawaian keselamatan ECE R44.
Kerusi keselamatan bayi, yang berharga RM622.50 (RM640 di Malaysia Timur), sesuai untuk bayi yang beratnya sehingga 13 kg, manakala kerusi kanak-kanak yang berharga RM736 (RM754.50 di Malaysia Timur) direka untuk kanak-kanak yang beratnya antara 9-36 kg.
Semua harga di atas merupakan harga pengenalan dengan 0% Cukai Barangan dan Perkhidmatan (GST), sah sehingga 30hb Jun.
“Lebih dua juta kenderaan dijangka berada di atas jalan raya di musim perayaan ini. Semakin banyak kenderaan, semakin tinggi risiko pelanggaran dan kemalangan berlaku,” kata Dato’ Dr Zahari.
“Tali pinggang keledar direka untuk menahan orang dewasa dan bukan kanak-kanak. Sila letakkan anak-anak anda di kerusi keselamatan kanak-kanak di tempat duduk belakang, dan jangan letakkannya di ribaan anda apabila kenderaan sedang bergerak.
“Selalu pasangkan tali pinggang keledar depan dan belakang, gunakan isyarat membelok dan jangan gunakan telefon bimbit anda ketika bergerak. Ini adalah untuk memastikan perjalanan anda ke kampung halaman adalah selamat,” katanya.
ASUS announces the company is working with Gal Gadot to promote its latest product series of laptops and All-in-One PC.
THE partnership comes as ASUS reveals the latest in its flagship laptop series, the ZenBook Series new ZenBook Pro, as well as the refreshed range of VivoBook and all-in-one PC.
The new ZenBook Pro, being demoed at Computex, is the first ASUS device to showcase its new innovative ScreenPad feature, turning the touch pad into a fully functioning display with adaptive design, and giving users a smarter way to interact with their laptop to offer the ultimate performance.
Working with Gadot, ASUS hopes to inspire people across the globe to showcase that everyone can use technology to create.
With the ErgoLift design making for better typing experience, the fine craftsmanship and adaptive design of the ScreenPad, ASUS provides a range of innovation enabling users to create what they know they are able to achieve.
The high-performance processor equipped inside also supports people’s full creativity. In addition, the VivoBook, an exciting creation itself for young creators, features bold color-blocking designs, with five vibrant color options and several textured finishes.
“People used to think you had to be super techy or geeky to get the most out of technology, but the truth is everyone can use technology to create,” says Gadot.
“ASUS’ new ZenBook Pro with ScreenPad empowers boundless creativity, so I’m thrilled to be working with a brand that helps unleash the creativity I know is within us all.”
Eric Chen, Corporate Vice President from ASUS comments: “Gal is a role model for people around the world – staying true to herself as she achieves international success. Like Gal, we believe everyone can pursue their own incredible.
It just takes the right technology to unleash one’s creative power. With that in mind, we can think of no better person to work with on our own search for incredible.”
“ASUS is our long-time partner committed to reimagining the PC and driving innovation in a way that allows people to tap into their most creative and productive selves,” said Chris Walker, Vice President, Client Computing Group, Intel Corp. “ZenBook Pro with ScreenPad, powered by Intel, is the embodiment of this spirit of innovation.”
The concept behind the video is to showcase the path of creators today. From the days where creators just had a paintbrush to create art to now when they have technology at their disposal to create the incredible.
See the video to check out how Gadot uses the ScreenPad to show what technology can help create.
In the month of serenity, blessings and giving this Ramadhan, Yayasan Tan Sri SM Nasimuddin, the CSR arm of Naza Corporation Holdings, embraced the spirit of Ramadhan through its annual activities to spread festive cheers during the holy month.
YAYASAN Tan Sri SM Nasimuddin invited a total of 130 orphans from four orphanages and their guardians for a special Iftar, presenting an opportunity for shareholders of Naza Corporation Holdings to break fast with the children.
The Buka Puasa event, held at Malaysia International Trade & Exhibition Centre (MITEC), was hosted by the co-founder of the foundation, Puan Sri Datin Seri Utama Zaleha Ismail and her family SM Nasarudin SM Nasimuddin, Datuk Wira SM Faisal SM Nasimuddin, Marion Caunter Abdullah, Nur Diana SM Nasimuddin, and Nur Nadia SM Nasimuddin.
The children had a great time interacting with the shareholders and even performed for the night as a way of thanking the foundation and its shareholders.
Puan Sri Datin Seri Utama Zaleha Ismail represented Yayasan Tan Sri SM Nasimuddin on 8th June at a ‘Berbuka Puasa’ with Rumah Sejahtera Perkampungan Ibadah in Raub, Pahang and took this opportunity to present zakat contributions to the charity home.
Yayasan Tan Sri SM Nasimuddin contributed RM5,000 to the home’s management committee to purchase daily necessities for the residents.
Apart from that, provisions in the form of rice, sugar, cooking oil and biscuits worth over RM1,000 were donated to the charity home. To make this Syawal more meaningful for the residents of the home, Yayasan Tan Sri SM Nasimuddin also contributed another RM1,800 to build wardrobes for the home.
On 9th June, Yayasan Tan Sri SM Nasimuddin volunteers brought joy to Pusat Jagaan Anak Yatim & Miskin Sri Kundang in Kampung Baru, Kuang, where they set up the PINTAR Mobile Learning Unit for residents of the home.
A customised vehicle fitted with various educational tools, the PINTAR Mobile Learning Unit serves to bring knowledge to young children. During the visit, Puan Sri Datin Seri Utama Zaleha Ismail, Datuk Wira SM Faisal SM Nasimuddin and Marion Caunter Abdullah handed over zakat contribution to the charity home’s representatives.
“We believe that being a successful business is beyond just operational and financial achievements alone. It has been our family and staffs’ tradition and commitment every year to lend a helping hand to communities who are in need through Yayasan Tan Sri SM Nasimuddin.
As a socially-responsible entity, Yayasan’s community development exercises demonstrate a commitment to share our good fortunes with the underprivileged. We hope this small token will brighten the children’s Syawal and make it more meaningful,” said SM Nasarudin SM Nasimuddin, Group Executive Chairman & CEO, Naza Corporation Holdings.
Yayasan Tan Sri SM Nasimuddin was established in honour of the Group’s late founder Tan Sri SM Nasimuddin with a mission to provide aid to the underserved communities in Malaysia based on three key pillars – Education, Community Development and Healthcare.
The Paris-Modena race is a gathering for athletes and fans of a challenge. It will take place from June 7th to June 13th 2018.
UNDER the leadership of the famous Italian car brand Maserati and the Maserati West Europe offices, this race, as its name suggests, take place between Paris and Modena.
Besides the personal challenge, each kilometer covered during this race (around 100km per day) will raise money for the association “Rêves” to realize to dreams of ill children.
Once again Paris-Modena has attracted a large number of VIP participants, including F1 former driver and actor Paul Belmondo, Italian national cycling team coach Davide Cassani, former professional cyclists such as Alessandro Ballan, Marco Velo and Paolo Fornaciari.
Also attending are José Miguel Antúnez, former Spanish national basketball captain, Italian alpine skier Manuela Moelgg, the Michelin starred chef Andrea Sarri, and Matteo Panini, owner of the Panini Museum, which houses one of the world’s most important collection of historical Maserati cars.
This beautiful adventure is reserved to 35 cyclists, who will travel through France and Italy to reach Modena in five days!
The top start of the race will be on Friday, June 8th 2018 at Vienne near Lyon, France. The route will take the cyclists to Mens and the famous climb of Alpe d’Huez.
On Saturday June 9th they will continue their journey towards Galibier pass, till Modena where the city will welcome them for lunch. They will eventually reach Turin for the night.
On Sunday June 10th the cyclists will start the stage from Grugliasco “Avvocato Giovanni Agnelli Plant” where Maserati produce Quattroporte and Ghibli. The athletes will also stop at the Mirafiori plant where the Mserari Levante is produced and where they will take a ride on the well-known test track.The route will continue through Langhe region.
The fourth day, the participants will go to Lido Di Camaiore having a lunch there at Bagno Ariston Mare before a ride to Montecatini Terme. They will pass by Lucca, Collodi and reach the thermal city in the afternoon.
The last leg of the race will lead them from Montecatini Alto through Abetone and then to Modena where the cyclists will benefit of an exclusive visit of the private Panini collection, which includes some of the most beautiful historic Maserati’s cars. The final destination will be the head office of Maserati.
Pirelli will provide the P zero velo tire for the bicycles and the new colored tires for the Maserati cars.
Follow the event on Facebook at www.facebook.com/parismodena and on Instagram @parismodenaofficial and download the videos and pictures during the event on the site www.press-paris-modena.com
Celcom Axiata Berhad brought the cheer of Ramadan to members of Traffic Investigation and Enforcement Department Kuala Lumpur (JSPT KL) and the police officers who were on duty around Jalan Esfahan, Kuala Lumpur.
IN conjunction with the Op Selamat XIII launch, they were treated with bubur lambuk goodie bags and celebrated buka puasa along Jalan Esfahan.
The goodie bags also contained dates and drinks which were prepared by Celcom employees with the assistance of Tun H.S. Lee Traffic Police Station personnel earlier. These special food packs were also distributed to the public along Jalan Esfahan, who were there for their Hari Raya shopping.
The distribution parade comprising senior officials from PDRM were CP Datuk Seri Mazlan Lazim, Chief Police Kuala Lumpur and DCP Dato’ Zainuddin Yaacob, Deputy Chief Police Kuala Lumpur, and ACP Zulkefly Yahaya, Head of Kuala Lumpur Traffic Investigation and Enforcement Department.
They were accompanied by Celcom’s senior management team which included Azmi Ujang, Chief Human Capital Officer, Ramanathan Sathiamutty, Chief Transformation Officer, Zuraida Jamaluddin, Chief Corporate Officer, and Surinderdeep Singh, Head of Enterprise Business & Solutions.
Celcom’s senior management team later joined another buka puasa session held with police officers in Jalan Tun H.S. Lee Traffic Police Station, where they presented Celcom’s contribution to the orphans and widows of the Traffic Investigation and Enforcement Department Kuala Lumpur at the event.
This initiative marks 14 years of collaboration between Celcom and the traffic police force since it commenced in 2005.
Passengers of KL International Airport can now enjoy a whole new digital airport experience with MYairports, a new mobile app by Malaysia Airports that enables users to plan their journey to the airport ahead of time and be navigated intelligently through the checkpoints.
MALAYSIA Airports new mobile app is a comprehensive yet user-friendly airport travel guide that promises passengers a ‘breezy’ good time as they navigate their way from home till the boarding gate in the shortest time possible.
This digital airport experience is made possible with the integration of Big Data Analytics (BDA) and aims to elevate the service level as one of the initiatives under the Total Airport Experience (TAE) pillar of the organisation’s business plan, RtS2020.
The app also signifies the progression of Malaysia Airports towards embracing Airports 4.0 whereby real-time digital interaction with passengers is key and regarded as a must have.
Malaysia Airports is currently undergoing a digital transformation that encompasses the use of BDA and the Internet of Things (IoT) devices to enhance the airport operations by anticipating foot traffic flows, managing facilities for passenger comfort and reducing queue time and congestion.
The MYairports app that is meant to provide a seamless journey to the airport and right till the boarding gate is already available on Google Playstore for Android users and App Store for iOS users.
According to Malaysia Airports managing director Datuk Badlisham Ghazali, the organization, as the custodian of 39 airports in the country, is always thinking of ways to improve the passenger journey to be a joyful Malaysian experience.
He said that with technology playing a major part in today’s world, it was ideal to harness mobile technology and craft a seamless home to gate experience for airport passengers.
“The MYairports mobile app is meant to help passengers plan your journey in the palm of your hands. With this app, you will be able to get live updates on flight information, time left to board your flights, shopping and dining promotions and important airport information. More excitingly, our MYairports app will feature dynamic wayfinding around KLIA,” he said.
Badlisham further explained that the technology implementation for the app will be constantly evolving, “For now, the app features information about KLIA Main Terminal. However, information on klia2, the second terminal will soon be made available, followed by the rest of the international airports.
There will also be a Mandarin version of the app as it is now available in Bahasa Malaysia and English. Other more exciting features in the coming phases will include live queue times at various touchpoints at the airport such as check-in and immigration counters, as well as security checkpoints.
For shoppers, the ecommerce feature will enable purchases to be bought online and picked up at the airport upon arrival.”
Speaking on Malaysia Airports’ transformation journey into becoming a service leader, Badlisham commented that this app was part of the key strategy in embracing Industry 4.0 which translates into Airports 4.0 for the organization.
He announced that by the end of 2019, more systems will be in place such as the automated queue management system, an upgraded customer feedback management system and a passenger flow management system. Passengers can look forward to breeze through our airports faster due to a significant reduction in wait time.
The MYairports app was launched by Khairul Adib Abd Rahman, deputy secretary general of the Ministry of Transportation at the KLIA Experience Lab and more than 10,000 active downloads of this home-to-gate journey planning airport mobile app are expected by Malaysia Airports by the end of this year.
