Samsung Electronics announced that it will use CES® 2024 to introduce Samsung’s newest kitchen products, applications and features, powered by artificial intelligence (AI) and SmartThings connectivity, enabling an ecosystem that delivers better food and kitchen experiences.

Notable products and features in the lineup include the 2024 Bespoke 4-Door Flex™ Refrigerator with AI Family Hub™+ — which is the industry’s first home Internet of Things (IoT) refrigerator launched in 2016 — equipped with the all-new AI Vision Inside feature, the new Anyplace Induction Cooktop and enhancements to the Samsung Food service.

“We are both proud and excited to be showcasing these upgraded AI and connectivity features, which utilize the latest technology to help everyone take their food and kitchen experiences to the next level,” said Moohyung Lee, EVP and Head of the Customer Experience Team of Digital Appliances Business at Samsung Electronics.

“We are committed to letting users enjoy the many benefits of our innovative food ecosystem across a wide range of devices and features.”

AI Features That Enable Superior Food Ideas and Intelligence

To enhance the experience in the kitchen, the 2024 Bespoke 4-Door Flex™ Refrigerator with AI Family Hub™+ has been packed with a variety of innovative technologies. One impressive new feature is AI Vision Inside, which uses a smart internal camera that can recognize items being placed in and out of the refrigerator.

Also, it is equipped with “Vision AI” technology, which can identify up to 33 different fresh food items based on a predefined set of training data comprising approximately one million food photographs.

With the food list that is available and editable on the Family Hub™+ screen, users can also manually add expiration date information for items that they would like to keep track and the refrigerator sends out alerts through its 32” LCD screen for items before reaching that date.

Also, with the assistance of the Fridge Manager feature, which monitors the status of the water filter in the refrigerator and alerts when a replacement is needed, the Family Hub™+ screen offers easy, one-click purchase of new water filters from Amazon.

Appliance screen functionality does not stop there. Samsung’s new Anyplace Induction Cooktop and Slide-in Range are each equipped with a 7” LCD screen, where users can view the recipes that were selected and saved from the Family Hub™+ to assist their meal preparation.

The new Anyplace Induction also offers improvements in its basic cooking features such as efficient and borderless heating of pots and pans on any part of the cooktop, thanks to Samsung’s induction sheet coil technology.

And with Anti-Scratch Glass applied instead of a typical ceramic glass, users won’t have to worry about scratching their induction surface when moving cookware.

What’s more, the Samsung Food application — which can now be accessed on the Family
Hub™+, the Anyplace Induction Cooktop and the Slide-in Range — brings several upgraded AI features.

The “Personalize” feature powered by the enhanced Food AI allows users to adapt
recipes to reflect their dietary requirements beyond what was previously available — vegan, fusion — to accommodate gluten-free, pescatarian, dairy-free and other diets.

Meanwhile, the new “Image-to-Recipe” feature 5 with the enhanced Vision AI now recognizes meals and multiple food items from photographs and explores dishes that can be made with those ingredients.

Lastly, Tailored Meal Plan analyses users’ information by connecting to their Samsung Health profiles 6 to create personalized meals based on their health needs.

AI-Powered Connected Appliances and Features for an Enhanced Kitchen Every Day With the Bespoke 4-Door Flex™ Refrigerator with AI Family Hub™+ as the centrepiece, the food ecosystem is all about how the AI features in these kitchen products and service connect and support each other, enabling users to have a better relationship with their food throughout the day and delivering a full range of smart, connected kitchen experiences.

Samsung Food also connects with and ties in Samsung Health to benefit the lives of users. The service uses health information collected from Samsung Health to suggest healthy, appropriate recipes.

After that, users can send cooking instructions for these recipes to their various kitchen
appliances with just a few key presses.

Then there is Tap View, which offers enhanced convenience by allowing users to easily mirror the display of their Galaxy smartphones to the Family Hub™+ screen. Furthermore, users can also enjoy YouTube and TikTok applications on the refrigerator screen for more information and entertainment.

All these advancements build toward Samsung’s greater goal of expanding its seamlessly
connected, AI-based food ecosystem with the key focus of providing users with superior kitchen experiences that require less effort.

Availability

Users can visit the Samsung booth at CES® 2024 to experience the enhanced AI and connectivity of the innovative food ecosystem.

In a world overflowing with choices, where brand loyalty hangs in the delicate balance of values and experiences, the CXP Best Customer Experience Awards shine a spotlight on those who truly excel.

This year, Samsung Malaysia Electronics proudly stands as the recipient of the CXP Best Customer Experience Awards 2023.

This award recognizes the pioneers who are actively shaping the next chapter in customer
engagement. Samsung’s dedication to this philosophy is evident in its win. Taking the stage to accept the award was Teng Kah Wee, Head of Customer Satisfaction, Samsung Malaysia Electronics.

“This win is a humbling recognition of our passionate efforts to place customer experience at the core of everything we do,” Teng Kah Wee declared.

“It validates our dedication to not just selling products, but building genuine relationships with our customers, understanding their needs and ensuring they feel valued and heard.

“This win is not just a recognition of past achievements, but a powerful testament to the company’s continued commitment to customer-centricity. It’s a promise to keep pushing the boundaries ofpossibilities, to not just meet needs, but to exceed them with innovative solutions and personalized experiences.

For Samsung, this award is more than just a trophy. It is a powerful branding tool, a beacon that signals to the world that Samsung is not just a manufacturer of products, but a trusted partner, a value-driven brand and a leader in customer engagement.

In an era where customer experience is king, Samsung’s victory is a resounding message that the future of engagement is about going beyond the product, about building relationships and about creating experiences that resonate with the hearts and minds of customers.

Alliance Bank Malaysia Berhad (Alliance Bank) has announced a Flood Relief Assistance programme to help ease some of the financial burdens faced by customers impacted by the recent floods.

These comprise options of a loan moratorium of up to six months, loan repayment modifications, and waivers of fee and charges for customers and businesses that have been
affected by the flood situation in several states nationwide.

“We understand the emotional and financial strain on the families and businesses impacted
by the flood. We hope the Flood Relief Assistance will help ease some of their financial
worries.

“Affected customers can contact us to discuss the relief package that meets their needs,” said Mr. Kellee Kam, Group Chief Executive Officer of Alliance Bank. The Bank is also assisting its employees affected by the flood to help them through this trying time.

The Flood Relief Assistance is open for application with immediate effect until 26 January
2024. It offers payment relief on all conventional loans and Islamic financing facilities. The
Bank will also waive fees and charges for selected services such as replacement of debit
card, ATM cards, cheque books and passbooks lost or damaged during the flood.

To find out more about the Flood Relief Assistance programme, affected customers may
contact the Bank’s Customer Service at 03-5516 9988 (consumer banking) or 1300-80-3388 (business banking). Alternatively, customers may contact their relationship managers
directly.

Touch ‘n Go Group received top honours as the Most Preferred Graduate Employer in the Fintech Category for the second consecutive year at the recent 6 th Graduates’ Choice Awards.

It was also recognised as one of the Top 25 Most Preferred Graduate Employers Overall, moving up from 23rd place last year to an impressive 16th this year. The Graduates’ Choice Awards stands out as Malaysia’s most authoritative graduate employer brand awards as the results are determined solely by votes from Malaysian university students.

It represents the largest consensus of young Malaysian voices, accurately capturing their future employment preferences from a variety of aspects, including the most preferred employer.

Erlny Greiss, Chief Human Resource Officer of Touch ‘n Go said, “The Graduates’ Choice Awards are based on a 100% vote by university students, and this highlights the excellence and innovation we bring to attracting and retaining top graduate talent.

“We are honoured to be distinguished in the fintech landscape among the diverse industries nominated for the award. This recognition would not have been possible without the dedication, passion, and teamwork of our incredible team.

“Moments like these inspire us to continue creating a workplace environment where talent thrives”.

Adding another feather to its cap, Touch ‘n Go Group was awarded the Excellence in Work-Life Harmony award and nominated as a finalist in four different categories at the 11th Annual HR Excellence Awards in its first year of participation, reflecting its commitment and dedication to excellence.

The HR Excellence Awards is Malaysia’s premier recognition platform that celebrates outstanding achievement and innovation in the field of human resource management. This esteemed event showcases Human Resources (HR) strategies, policies, and initiatives that have significantly contributed to improving employee engagement, organisational performance, and overall business success.

“At Touch ‘n Go, we strive to build a nurturing workplace environment that supports both professional growth and a healthy work-life balance, which has been acknowledged through the Excellence in Work-Life Harmony award.

This recognition further affirms the HR role and commitment in Touch ‘n Go to driving meaningful change, fostering employee development, and cultivating a thriving workplace culture besides managing policies and procedures,” said Erlny.