CelcomDigi Berhad (CelcomDigi) has enhanced its network safeguards against scam calls with a voice firewall that detects and flags suspicious calls in real time before customers engage them. This initiative adds another layer of protection for CelcomDigi’s over 20 million customers nationwide.
The technology’s advanced capabilities are fully embedded into CelcomDigi’s core network, providing greater visibility into call activity. By doing so, it can analyse traffic patterns and risk indicators with high precision to identify malicious and potentially fraudulent activity even before it reaches our customers.
This complements the company’s SMS firewall technology, which continues to detect and filter malicious and prohibited messages at network-level.
During a recent pilot, the technology detected 355 million malicious and suspicious call attempts, including 217 million robocalls. Following the nationwide rollout in July, suspicious incoming calls are flagged with a “Suspected Scam” alert on customers’ phones, helping them make informed decisions to prevent potential scam calls.
“As more of our daily lives move online, intelligent and secure network must evolve beyond providing fast and reliable connectivity. It must also be able to identify and respond to emerging threats immediately.
“We are continuously building greater intelligence into our network to detect suspicious activity earlier and intervene where possible and help customers make safer decisions. By detecting suspicious activity within the network and alerting customers before they engage, we are adding another layer of protection where it matters.
“We will continue investing in technologies that strengthen our network security, and the trust customers place in our digital services,” CelcomDigi Chief Technology Officer Kesavan Sivabalan said.
