In light of the severe weather and ongoing floods impacting the East Coast region, Zurich Malaysia has deployed its Flood Aid Vehicles to provide on-sites claims assistance for customers impacted by the floods. These vehicles will be stationed in high-risk flood areas to expedite the processing of non-motor claims, offering fast and efficient support to those in need.
Key details of Zurich Malaysia’s claims assistance, available to all flood-impacted areas nationwide:
- Faster Claims Processing: For claims up to RM50,000.
- Quick Payments: Private claims will be paid within 5 working days, while commercial claims will receive interim payments within 14 working days.
- Simplified Claims Documents: Certain documents will be waived to speed up the claims process.
How affected customers can reach Zurich Malaysia:
- Zurich Call Centre: 1-300-888-622 (Mon-Fri, 8:30 am – 5:15 pm)
- Email: [email protected]
- Customer Portal: myzurichlife.com.my
- Zurich Roadside Assistance (24/7): 1-300-88-5566 or +603-7989 0345 (for WhatsApp chat and local landline calls only)
- Motor Claims: Visit any of our panel workshops or nearest branch. For locations:
- Branch Network – https://www.zurich.com.my/customer-hub/i-want-to-get-in-touch/locate-a-branch
- Panel Workshops – https://www.zurich.com.my/Custo…/My-Claims/Panel-Workshops
Zurich Malaysia remains committed to supporting our affected customers during this challenging time and ensuring timely assistance to help them recover as quickly as possible. We urge everyone to stay safe and vigilant during the rainy season.
