Touch’n Go Sdn Bhd (“Touch ‘n Go”) received double recognition at the recent Malaysia Technology Excellence Awards 2023.
The company was awarded for its RFID fueling solution in the Fintech – Financial Technology category, whilst its second award was for its latest development in Near-Field Communication (“NFC”) reload capabilities in the E-Wallet – Financial Technology category.
Touch ‘n Go RFID was developed and launched in 2018 with the objective of providing a more seamless and convenient way of making toll payments. It has seen strong growth in adoption and usage since its launch with more than 2.2 million active RFID users currently, and the number is rapidly growing.
To complement its mobility ecosystem, Touch ‘n Go has been continuously exploring new ways of enhancing the RFID payment use case, and the combination of the RFID and eWallet infrastructure enabled the company to quickly expand towards payment for fuels.
“We were fortunate to have found in Shell Malaysia, a partner who shared our ambition of
providing users with a cashless, contactless driving experience. Together, we launched Touch ‘n Go RFID fueling in August 2022 to enable seamless, contactless fuel payments at selected Shell stations,” said Touch ‘n Go CEO, Praba Sangarajoo.
The seamless process means that Touch ‘n Go RFID users would not need to engage with a
point-of-sale system or require any interaction with an app on their mobile phones to make
payments for fuel. First time users will need to link their Touch ‘n Go eWallet account to their RFID tag.
Upon successful activation, they simply need to park their vehicle at the designated RFID fueling bays at any RFID-enabled Shell station. An additional layer of verification in the form of an Automatic Number Plate Recognition (ANPR) works together with the RFID as a
second source of verification and validation to ensure the correct vehicle is present and the
correct eWallet is charged.
Within seconds of vehicle detection, the direct charge mechanism auto-debits the users’ eWallet and the users can begin refueling their vehicle. Any unutilised charges are refunded to their eWallet immediately.
At present, this seamless cashless fueling experience has been activated across 180 Shell
stations nationwide with the number expected to increase to 300 stations by the end of 2023.
Since its launch in 1997, the Touch 'n Go card has played a significant role in driving convenient mobility in Malaysia. It was one of the initial drivers of cashless convenience, revolutionizing the way people paid for tolls, public transportation (rail transit and buses), parking and even retail purchases.
Expanding on this capability, the enhanced Touch ‘n Go card with NFC reload capabilities was launched in 2022. The NFC reload function via the Touch ‘n Go eWallet allows direct reloading to the enhanced Touch ‘n Go card using an NFC-enabled mobile phone.
Users can reload their cards within seconds anytime, anywhere and no longer need to go to petrol stations, self-service kiosks or convenience stores to reload their cards.
