Digital revamp with personalised member portal, ability to directly accrue and redeem KrisFlyer miles, and integrated e-visa applications.
SINCE its merger with Tigerair Singapore a year ago, Scoot has not only expanded rapidly in terms of fleet and network, it has also invested heavily in taking on new digital innovations and developing products that better meet new travel trends, provide better value for its customers, and enhance the overall travel experience.
Scoot introduced its first-ever member portal, Scoot Insider, which offers member-only benefits and an improved experience on the FlyScoot website. These include a Welcome discount voucher, faster bookings, member-exclusive and first-dibs on promotions, and more!
Scoot Insiders have the ability to save key and frequently-used details for themselves and their travel companions, and these details will be pre-populated during future bookings, saving time and effort.
They can also view upcoming and past trips at a glance, manage existing bookings and store credit card details for faster payments.
Scoot Insiders are also subscribed to an exclusive newsletter on the latest happenings at Scoot and upcoming promotions, so they will never miss out on a good deal.
For a start, Insiders will receive a 15% off Welcome Voucher upon successful registration, and a 15% off Birthday Voucher every year to celebrate their special day! Insiders with a KrisFlyer (the Singapore Airlines Group’s frequent flyer programme) account can sync both accounts and unlock the benefits of earning and using KrisFlyer miles.
Currently the Scoot Insider portal, which has approximately 230,000 members, is available in Malaysia, Singapore, Germany, Greece, Hong Kong, Korea, Indonesia, Thailand, China, Taiwan, Japan, and Vietnam.
KrisFlyer members can now directly earn a mile for every dollar spent on fares and selected add-ons, such as baggage and meals, when booking their Scoot flights on the FlyScoot website. KrisFlyer miles can also be redeemed on Scoot fares, taxes and selected add-ons.
Upon login on the FlyScoot website, KrisFlyer profiles will be pre-populated for flight bookings and users can view upcoming and past trips at a glance, manage existing bookings and store credit card details for faster payments. By end 2018, members will have the option to subscribe to the Scoot Insider newsletter for exclusive promotions, deals and news.
• Earning Miles
o KrisFlyer members earn one KrisFlyer mile per Singapore dollar spent on fares and selected add-ons on Scoot-only itineraries; or
o earn up to 25% of actual mileage flown on the Scoot sector when travelling on mixed itineraries (e.g. Scoot-Singapore Airlines/SilkAir interline flights, codeshares, etc.), depending on the ticket fare class.
• Redeeming Miles
o Members can redeem their KrisFlyer miles on fares, taxes and selected add-ons or mix their miles with cash.
This step forward in Scoot’s partnership with KrisFlyer signifies greater value for existing KrisFlyer members as they now have an additional option to redeem miles, from as low as 1,050 miles. What’s more, KrisFlyer members also get regular access to exclusive Scoot travel deals.
An electronic visa (e-visa) application platform has been integrated within the FlyScoot website to dynamically offer within the flight booking process, depending on customers’ nationality and booked destinations, any applicable e-visas and their costs.
Customers can then apply for the e-visas on the spot, or any time after they make their booking. This saves travellers the hassle of having to identify whether they require a visa, and provides a streamlined, user-friendly option to conveniently take care of their travel requirements.
Powered by online visa provider Oevisa, the service features a simple application form, fast approval typically within one to three business days, easy visa retrieval and dedicated 24-hour support on email, Live Chat, Whatsapp, WeChat, and Facebook Messenger.
Scoot’s e-visa application service has successfully processed almost 20,000 e-visas to date, most of which are for travel to Australia.
It currently facilitates applications for e-visas to Australia, India, Malaysia, United States and Vietnam, and more e-visa types such as the Australian e600 Visitor Visa and other destinations will be progressively added. By end-2018, applicants will be able to choose expedited options for faster e-visa processing during their flight booking, and even apply for urgent e-visas during Web Check-in.
Current e-Visas available:
• Australia: Electronic Travel Authority (ETA) visa
• India: e-Tourist Visa, e-Business Visa & e-Medical Visa
• Malaysia: single-entry eVISA
• United States: ESTA
• Vietnam: Tourist eVisa
From enjoying inflight connectivity onboard selected Scoot flights, guests can now travel seamlessly across the Scoot network and stay connected without the hassle of switching out their SIM card.
Guests with flight bookings made through the FlyScoot website or the Scoot mobile app can obtain a complimentary Flexiroam X Microchip with 1GB of data that can be used in 64 Scoot destinations.
Attaching the microchip on top of the existing SIM card allows customers to switch between their existing network and Flexiroam’s and top up as needed to enjoy data in Flexiroam’s over 100 destinations.
By end-2018, existing Flexiroam users will also be able to exchange Flexiroam X data for inflight Wi-Fi data sessions on selected Scoot flights operated on Boeing 787 Dreamliners, allowing them greater ease when transitioning from air to ground.
Scoot is the low-cost arm of the Singapore Airlines Group. Scoot took to the skies in June 2012 and merged with Tigerair Singapore in July 2017, retaining the Scoot brand and positioning it well for a new chapter of growth.
Scoot has carried over fifty million guests and now operates a fleet of 18 state of the art, widebody Boeing 787 Dreamliners and 26 young and modern Airbus A320 family aircraft, with two more Boeing 787 Dreamliners and 39 Airbus A320neo aircraft on order.
Scoot’s network presently encompasses 66 destinations across 18 countries and territories.
